In the hospitality industry, communication is everything. Knowing the right English phrases can make guests feel welcome, solve problems quickly, and leave a lasting impression.
For hotel staff in Cambodia and beyond, English isn’t just helpful – it’s essential. Tourists and business travellers come from all over the world, and English is often the common language. Whether you’re at the front desk, housekeeping, or in the restaurant, being able to speak clearly and politely in English can boost guest satisfaction and open up new career opportunities.
Here are some of the most useful English phrases for hotel staff, with examples and simple explanations.
1. Welcoming guests
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“Good morning/afternoon. Welcome to [Hotel Name]. How may I help you?”
Polite and professional, this is perfect for first impressions. -
“Do you have a reservation?”
Useful at reception when checking guests in. -
“May I see your ID or passport, please?”
A standard request when guests arrive.
2. Checking in and out
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“Please fill in this registration form.”
Often used with paper or digital check-in forms. -
“Your room is ready. Here is your key/card.”
Simple and reassuring. -
“Check-out time is 12 noon.”
Helpful information to share early on. -
“Would you like us to book a taxi to the airport?”
Shows good service and care during check-out.
“Learning the right phrases builds confidence and shows guests we care,” says Dara, a hotel receptionist in Siem Reap. “Even small things like saying ‘Have a nice day’ in English can make a big difference.”
3. Helping guests
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“Can I help you with your luggage?”
Polite and thoughtful, especially for elderly or tired guests. -
“I’ll send someone to assist you right away.”
Useful when guests need room service or maintenance. -
“I’m sorry for the inconvenience.”
A professional way to handle complaints or problems. -
“Let me check that for you.”
Used when you need a moment to find information or confirm details.
4. Restaurant and room service
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“Would you like to see the menu?”
A polite way to begin table service. -
“Can I take your order, please?”
Clear and professional. -
“Your food will be ready in about 20 minutes.”
Helps manage expectations and reduce complaints. -
“Is everything alright with your meal?”
Shows attentiveness and care.
5. Everyday hospitality
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“Enjoy your stay!”
A friendly phrase guests appreciate. -
“Please let us know if you need anything.”
Encourages open communication. -
“Have a safe journey.”
A nice way to end a guest’s visit on a positive note.
Final thoughts
Using simple, polite English makes guests feel welcome, comfortable, and respected. The more you practise, the more natural it becomes. These phrases are just a starting point – over time, hotel staff can build their vocabulary, improve pronunciation, and gain confidence in real-life conversations.
For anyone working in hospitality, English is not just a language – it’s a key part of great service.
